At the recent Life Services Network conference for senior housing and services, attendees came to be inspired and renewed with ideas and solutions. Certainly, the frustration of our economy and new healthcare reform confound marketers, managers and owners. However, it is also clear that the rules of engagement inherent to social media have permeated all their marketing efforts.
Reduce your marketing to goals.
Social media is based on the premises of transparency, generosity and caring. As a result, it has earned more than a pat on the head and a passing nod in the C-suite. Today, marketeers in nearly all industries integrate social media principles and practices into their goals for sales, clients, donors, etc. The goals are tangible and are established with hard numbers: how many sales do you want to make? website views? requests for information?
Reuse your messages.
Sharing is now a very big deal. Share what you know and excel at, if it could be of value to your prospects. However, do it with a purpose in mind and know what you want the reader to do with the information you have just given them. Do you want them to pass it along to others? Do you want them to write a comment to your article (then end with a question)? Do you want them to pick up the phone to learn more from you? Don’t make your reader guess, tell them what you want them to do with the information you have imparted.
Recycle your efforts.
Cross-promote your message with great care and attention to detail. It is likely that everything in your marketing tool box has the potential to work in more than a single capacity. For example, your print ads and direct mail pieces have often been related. Press releases can be posted on line, to your website, e-newsletters, social media venues. Then published articles can also be printed and mailed as direct mail, reprinted for your brochures, framed and posted in a photo gallery. Your posts can be shared on RSS feeds, among your accounts on Facebook, LinkedIn and Twitter, along with your myriad of other related blogs and outlets.
Recover by responding.
When you get a response, give a response. Say “thank you” often and quickly. If you receive a negative comment, address that personally if possible. If not, do it as soon as possible and with full transparency for the best possible outcome.
These are the essentials of marketing in today’s world. Thinking in terms of recycling and you will find ways to reduce your marketing costs, reuse your marketing efforts, and recover from the challenges of today’s marketplace.